Design Systems Handbook04
Putting your design system into practice
by Diana Mounter
How you develop your design system will influence how you share and encourage adoption of the system. Broadly speaking, there are 2 general approaches to developing and rolling out a new design system: incremental and large-scale redesigns.
In this chapter, we’ll walk through the 2 approaches, highlight the pros and cons of each, and discuss adoption strategies.
When a team takes this approach, it often means they spend more time designing the system before rolling it out everywhere, including doing a visual refresh or consolidation of components. This allows the team to develop a fuller system—from the primitive layer of colors and typography to components, page layouts, and interaction flows.
Some teams approach their new system by creating imaginary products to help them step away from the constraints of working within a real application. Other teams design their new system alongside the redesign of a real product or feature.
Testing with pilot projects
At Etsy, I worked with a team of designers and engineers on the redesign of seller tools. This project provided a great opportunity to test a new approach to our CSS and refresh our visual styles. We built a new style guide alongside the seller tools redesign that documented implementation and design guidelines.
This became a pilot project for testing the new design system. Rebuilding a real part of the product gave us a great playground for testing new components, responsive layouts, and new typography styles.
In From Design Systems: Pilots & Scorecards, Dan Mall writes about the criteria he uses to find good candidates for design systems pilot projects. Though our approach at Etsy was more opportunistic, many of the attributes Mall lists happened to match the seller tools project:
- Potential for common components. Does this pilot have many components that can be reused in other products?
- Potential for common patterns. Does this pilot have many patterns that can be reused in other products?
- High-value elements. Even if uncommon, is there a component or pattern with high business value at the heart of this project? We’re talking about elements that are integral to a flow or audience with unusually high value for the organization.
- Technical feasibility. How simple is a technical implementation of the design system? Is a large refactor required?
- Available champion. Will someone working on this product see it through and celebrate/evangelize using the design system (and even contribute to it)?
- Scope. Is this work accomplishable in our pilot timeframe of [3–4 weeks] (insert your timing here)?
- Technical independence. Is the work decoupled enough from other legacy design and code that there are clear start and end points?
- Marketing potential. Will this work excite others to use the design system?
There was one downside to building the new design system alongside a product—it ended up being biased to the needs of that product. Afterward, it needed further development to work for the whole Etsy application. Working in a silo with minimal outside feedback allowed us to make progress quickly, but meant that we had to work harder to encourage other teams to adopt the design system.
Showing value through a sandbox environment
While working on the new Etsy style guide, we set up a simple sandbox environment that allowed us to quickly prototype HTML/CSS mockups. As we prepared to share the new style guide with other designers, we realized the sandbox could be helpful with adoption.
One of our goals was to reduce the time designers and developers had to spend writing CSS, so they could spend more time iterating on designs. The new approach we took with CSS, combined with the sandbox environment, made prototyping designs in the browser fast and easy.
The best way for people to see value is to experience it.
We set everyone up with sandboxes for training. This approach empowered people to prototype and experiment with the style guide using the sandbox, revealing value through hands-on use.
To set people up for success, we wrote tutorials teaching them how to apply different styles—such as atomic vs. component classes, build mobile-first responsive layouts, and create complex views such as a search results page—without writing CSS. To help people understand the why behind our decisions, we included a presentation on our design principles with example scenarios, code samples, and live coding demos.
The sandbox’s CSS environment mirrored production, so a designer’s prototypes easily translated to a developer’s production work, avoiding costly and unnecessary new CSS. Since code prototypes are written in the same language, they gave developers a better sense of the intent than a static mockup. Developers didn’t have to translate like they do with comps from design tools. This further helped with adoption. A design system that both designers and developers love has a greater chance of success.
Documentation is key
Another key to adoption is up-to-date documentation. As design systems peers say, “If it’s not documented, it doesn’t exist.”
When styles go undocumented you run the risk of people writing new but duplicate code. Documentation becomes more important when introducing a new design system because old patterns can outweigh new ones. Documentation helps promote those new patterns, reduce the need to write new code, and makes implementation easy with code examples and guidelines.
Outdated documentation can cause damage too since it can lead people down the wrong path and cause frustration. It’s worth investing time in developing practices that help you keep updated documentation.
Find opportunities to check documentation accuracy—such as before and after an onboarding session, or as you add new styles. Writing docs on the fly helps you test your code and avoid building documentation debt. If you can, add tests that check documentation when patterns are added and updated, and try to make it easy for people to report inaccuracies.
Document styles as you add them. It’s easier to do when you’re writing the code while it’s fresh in your mind than waiting to do it later.
At Etsy, some engineering teams created onboarding projects for new engineers. This usually involved building a small feature from the backlog that would help them get familiar with the engineering stack. I was stoked to see them implementing UI layouts without help from designers, just by following style guide documentation.
Design systems are never done. The launch of your new system should be thought of as version 1.0, with many iterations will follow.
Clients, colleagues, and stakeholders should embrace the pliable nature of the digital world to create living design systems that adapt to the ever-shifting nature of the medium, user needs, and the needs of the business.
Author, Atomic Design
Clients, colleagues, and stakeholders should embrace the pliable nature of the digital world to create living design systems that adapt to the ever-shifting nature of the medium, user needs, and the needs of the business.
Whether you form a full-time team to evolve and maintain your system or not, you likely have a few groups of people interacting with it—makers of the system, users of the system, and users who also contribute to the system. Whatever form your team takes, makers need to stay in touch with the needs of users and the organization.
A few months after rolling out the new design system at Etsy, we ran working sessions with staff from a cross-section of teams. Our goal was to learn how to improve the experience for people using and contributing to the system, how successful we’d been with promoting the system, and where it was lacking. We took a qualitative research approach so that we could be open to discovering things we didn’t realize were problems—this meant a lot of face-to-face discussions with light agenda’s to stimulate conversation.
We ran a user-journey mapping workshop with first-time contributors to understand their experience. We suspected people had mixed experiences—some seemed to struggle or give up on their contribution entirely, and some had taken a really long time to add their new pattern.
Findings: We discovered how deflating the experience could be even when the contribution was successful. This led us to develop a more collaborative pairing approach and take an encouraging mindset toward code review for first-time contributors.
Engineering early adopters
We met with early adopters on product teams with a particular focus on understanding the engineering perspective. Most engineers hadn’t taken part in training sessions and had learned to use the new design system by reading the style guide.
Findings: We learned a lot about out holes in our documentation. For example, tutorials didn’t lend themselves well to engineers, utilities were useful but buried, and people felt concerned about how to use styles safely in experiments. This led us to reorganize and elevate important information up-front, improve search and navigation, add tutorials that appealed more to engineers, and provide more clarity on style usage.
We ran a session with product managers to walk through the new system and discuss the impact of refactoring and building responsive layouts as part of feature development. Building a design system that was responsive by default was a core goal—and new for many parts of the Etsy web application.
Findings: We learned that most product managers trusted their engineering managers to guide them with impact on scope—this confirmed communication with engineers was a priority. PMs understood there might be extra work initially, but moving to the new design system would make front-end implementation easier in the future. We showed them they could scope work and make progress iteratively.
Make time for in-person feedback sessions with internal stakeholders, it will expose you to insights that might otherwise never be uncovered.
Collaboration creates investment in adoption
It might not be logistically possible to involve your entire company in design systems decisions, but some level of collaboration is worthwhile.
Before Etsy formed a dedicated design systems team, a working group made of a cross-section of designers drove the evolution of the system. This group met regularly to plan and prioritize projects, share work, and get feedback. Group members collaborated with engineers and specialists where needed, in situations like running experiments on high converting pages and measuring performance.
These collaborations spread adoption even further and resulted in design system champions across the company. People who spent time contributing to the system were invested in it and promoted it to others. Working in a silo had helped us for the short term, but extending contributions to outside the team set us up for success in the long term.
Not all design systems teams are able to take the time to develop a fully-fledged system before rolling it out. Many teams have to roll out parts of a design system at a time.
On the plus side, with an incremental rollout, teams can adopt new parts of the system as they become available, which can feel less daunting and disruptive. However, teams will also need to give more thought to communication and promotion of the system. Without a launch, there isn’t a big moment to get everyone’s attention. Instead, you need to find and create occasions to introduce people to your design system.
When I joined GitHub and began exploring how the small, then-part-time team might turn Primer into a more robust design system, I knew we weren’t able to go away for a long period of time and develop a complete system. There was a ton of work in flight, and no planned re-design or siloed feature we could use as a pilot project.
We needed to figure out the biggest pain points, reduce them to their smallest part, and roll out Primer updates incrementally.
Solve problems and win early adopters
One of the biggest pain points at GitHub was the amount of time people were spending writing CSS, particularly for things that should have been systematized, such as spacing and typography styles.
Our solution ended up being the introduction of utilities (single purpose classes, often referred to as atomic or functional classes) based on system variables. We weren’t able to start with auditing components and page layouts—we had to start small and test the foundation of the system before extending to larger parts. Adding utilities enabled us to make styles available without refactoring tons of UI. Designers and developers could start to use the primitive styles of the system as soon as we rolled them out.
Once people discovered they could use utilities instead of write new CSS, Primer started to catch speed. It solved a real problem while allowing us to test the primitive layers of the system. From there, we could start to replace and update the component layer of styles.
Improve documentation and findability
Like at Etsy, documentation was key to adoption at GitHub. Tons of widely used patterns in the GitHub codebase weren’t in Primer and thus weren’t documented.
We sorted through piles of custom CSS and created a directory in the GitHub codebase that formed a “waiting room” for patterns that should be moved into Primer. We focused a lot of effort on getting as much as possible documented, whether it was in Primer or not. We also focused on adding more layers of documentation, including describing our class naming conventions, accessibility principles, recommendations for tooling to work with our system, how to run linters, and an overview of our style organization and packages.
Just having styles documented wasn’t enough, though. We needed to prioritize the style guide navigation and search for findability.
We originally modeled the navigation to match our package organization—core, product, and marketing—prioritizing that information over the findability of searching for specific styles. The style guide also lacked search and hid styles behind several layers of navigation, forcing multiple clicks before people found what they were looking for.
I found myself acting as a human style guide search, with people pinging me to find what they were looking for rather than finding it themselves.
With research outlining people’s struggles to find styles, and the fact that we were wrestling with an aging web app we originally used for the style guide, we decided it was worth the effort to rebuild and redesign.
The new documentation site listed all our styles in the navigation, and we added a contextual search that helped people find documentation with similar keywords—such as finding “color” within utilities vs. support variables.
Getting a documentation site set up early on was important. Looking back, I don’t think it was the wrong choice to repurpose an old web app at first—it may not have been ideal, but it did what we needed. It is important to re-evaluate the quality of your documentation site over time though, to ensure it meets user needs, and is scaling with your design system as it grows.
Grow adoption through many touchpoints
When you don’t have that big moment to launch your design system, use every opportunity to share its value. You’re building systems to solve real problems and you know what your goals are—take some time to share those goals and how you plan to reach them. These details are helpful when you’re trying to show how changing something like a few lines of CSS matters.
At GitHub, we used lots of small interactions to promote Primer and the design systems team. Here are a few ways we made our piecemeal approach successful:
Creative comments in code review
We started to jump in and comment on pull requests in the GitHub app that touched CSS or design patterns we were trying to improve. This gave us an opportunity to suggest changes in line with the new design system, and point people to our documentation site so they knew it existed.
We spread the word about our team and our availability to help by adding simple comments to pull requests, such as, “Ping the design systems team,” or, “Find us in the design systems slack channel.”
Over time, people started to CC us on issues and pull requests, and we took advantage of features like Code Owners so we got automatically requested for review when someone made CSS changes.
Recently, we’ve started adding bot scripts that comment on pull requests with simple feedback. With lots of points of communication about our team and Primer, we’re growing awareness and adoption of design systems.
Show, don’t tell
We noticed when teams updated the GitHub UI, they would go to another part of the website and literally copy and paste the markup and CSS. Refactoring away old instances of patterns is our best fight against the continued reuse of old patterns. It is a long-term initiative, but we can prioritize the most popular and troublesome patterns.
Respond quickly to support requests
Most teams at GitHub have an on-call duty rotation called First Responder. It means one or more team members are on call to triage issues, respond to support requests, or provide code review.
As support requests grew for design systems, we adopted this process to help respond to people in a timely manner. Over time, we’ve iterated on the process and created a number of automated scripts that help track notification items that need attention. Responding to people quickly increases the likelihood that they react positively to our team and recommendations.
Presence and responsiveness
Particularly early on, we made the simple effort to be available via Slack to answer questions, pair on code, or jump on a call to walk through something. It takes time away from deeper work, but allocating time to this is worth it to help win friends and champions on other teams.
Publishing and distribution at scale
Most of my recent experience working on design systems has been on large-scale web applications like Etsy and GitHub. The scale to which those systems need to be distributed and published usually requires more complex infrastructure than a small company with a small system and small team.
However, many companies intend to grow the size of their team and scale of their product over time, so understanding how to set your design system up for scalability will benefit you in the future.
Let’s walk through methods of style organization, distribution, and public vs. private documentation and code, to help you consider what’s right for you and your team.
Package management and organizing modules
Design systems should be built for change, large or small. This isn’t just important for how you code your system or use things like variables or design tokens—it’s important for how you organize modules, and version, and distribute them too.
At GitHub, we iterated on how we organize and package styles multiple times. Like Etsy, we pulled our design system out of the GitHub monorepo into its own repo. We wanted to have more control over the changes made and when those changes made it back into GitHub.com.
We also use Primer for more websites and applications beyond GitHub.com. Conference websites like git-merge.com are built with Primer, as well as community websites such as developer.GitHub.com and opensourcefriday.com.
Not all these sites need the full suite of styles we use for GitHub.com, and GitHub.com doesn’t use all the marketing-oriented styles in the core application. This led to taking a modular approach with style organization and influenced how we packaged and distributed Primer.
Versioning the entire system vs. versioning by module
Versioning the entire system means everything within the system belongs to just one version number and can only be installed in its entirety. This could be likened to browser or software versions. When you update to a new version of Google Chrome or your phone’s OS, for instance, you’re updating the whole piece of software in one go.
If you were to version your design system in the same way, it would mean everything within the design system would be updated too.
For example, you may have updated your font styles, added a new navigation component, or deprecated an old grid layout. When a user of your design system chooses to upgrade, they get all of those changes together. This still gives teams the flexibility of when to update the system, but a more granular approach can be helpful as your system scales.
Versioning individual modules means having a version number for every component or group of styles within the design system. So if you put your button component into one module and your utility styles into another, they would each have their own version number, such as email@example.com and firstname.lastname@example.org.
You can still maintain a package that includes the entire set of the modules and version that too. For example, email@example.com includes primer-buttons, primer-utilities, and all the other Primer modules. So you can provide the best of both worlds—the option to use the entire system, or just use individual modules.
This modular versioning approach does require more effort for initial setup because you need to work out what to boil each module down to. For instance, should you have a module for layout utilities as well as a grid system, or combine them all into one layout module?
The benefit of this approach is that users of your design system can choose to upgrade just the bits they need. Giving teams the option to selectively update when they have the time to do it can mean they’re more likely to iteratively keep up to date—whereas the overhead of updating the entire system in one go can act as a barrier.
Versioning by package enables a design systems team to push updates more frequently without the pressure of forcing an update to the entire system.
Compared with versioning the entire system in one go, versioning by module creates more flexibility around major design systems releases, can lead to a culture of continuous development, and enable your systems team to move faster overall.
Releases, branches, and version numbers
Design system teams often have to balance competing priorities. Attending to bug fixes or other commitments has to be balanced with intensive projects requiring more research and planning, such as developing a new color system or bringing in a newly supported feature like a CSS grid.
Your publishing workflow needs to work for both the users and the maintainers of the design system. Maintainers want to have confidence in what they test and ship. Users of the system want to have clarity on status and what type of updates they’re getting.
At GitHub, we found the combination of versioning and organizing releases with Git branches gave us the right amount of flexibility in planning and shipping new design system releases.
We maintain a “dev” branch that includes work in progress and creates a new branch for each individual release. Since Git allows us to create multiple branches of the design systems code, we can work on a minor or patch release at the same time as a major release. This means we can take our time with a major release that might include breaking changes, while also shipping timely updates and bug fixes in minor and patch releases.
Versioning our system and using Semver makes this workflow possible. We can clearly point to a specific version number for each release, and know by the Semver system what type of updates are included with it, and therefore what type of testing we need to do.
Since Semver is a well-recognized standard for versioning, it helps clearly communicate to users of Primer—internally at GitHub or externally—what updates they’re getting and what type of testing they may need to do in order to use the updates.
Public vs. private
As your system and its number of users grow, you might find yourself considering whether to make your design system public to some degree. There isn’t a one-size-fits-all solution to this—it should be based on what’s right for your team. Making a system public doesn’t have to be an all-or-nothing approach, there are multiple ways of breaking down what’s public.
Many pioneering teams have created and published beautifully designed documentation, such as Material Design, Lightning Design System, and Shopify’s Polaris. We shouldn’t assume the solution that worked for these companies is right for everyone else. These are companies making a significant investment in design systems. Plus, they have the broader objective of wanting external developers to use these systems to build on their platform.
When deciding what, if anything, is made public, you should prioritize based on your company’s needs, rather than standards set by other companies.
Here are a few ways you can make your design system public:
Public documentation only
You might decide that making the source code public isn’t right for your team, but you want to make the documentation public.
Marvel’s style guide and Mailchimp’s patterns are examples of public documentation sites that don’t (yet) share their source code.
Open-source design systems
Many companies open-source their design system. This means the general public can open issues to request new features, give feedback, or let the maintainers know of bugs. Maintainers can also choose to accept contributions in the form of code or documentation changes via pull requests. If the maintainers choose, they can make the design system available for modification and reuse by adding a license.
The US Web Standards, Primer, Help Scout, and Solid are all examples of design systems open-sourced on Github.com.
Open-source the docs with your code on GitHub
You don’t necessarily have to share a crafted documentation website—you can just share documentation written in markdown format and it will be rendered and styled on GitHub. Another option is to publish the docs via GitHub pages. This can be a low-barrier way to share documentation since GitHub hosts the documentation, giving you a default public URL if you don’t add a custom domain.
Share a ZIP file to download
If you want to keep the source-code and/or the npm packages private, you could choose to share the code for your design system so it can be used by others. This might be a nice option if you don’t want to make in-progress work on your system public, or add the overhead of managing open-source contributions, but are still happy to share the code for use by others.
Projects like Lab by Compositor (a design tool for creating React components for design systems) use the Releases feature on GitHub to share release notes and a ZIP file download of the software. They also use the repo to host documentation and issues to get feedback from users.
Publish a Storybook of your UI components
Storybook has become a popular tool for design systems teams, especially for those using React, though it can also be used with Sass or CSS-based design systems too. As Brad Frost describes, Storybook is a “workshop” tool designed to output rendered examples of your styles and components, which you can use in development for testing changes. Style guide documentation is your “storefront” and includes crafted and detailed documentation with information like usage guidelines and code-style principles.
Providing rendered examples of your components, even without detailed documentation, is still very useful to users, maintainers, and would-be contributors of your design system. It provides a catalog of what’s included in your design system.
Pattern Lab (created by Brad Frost), Fractal, and React styleguidist are other tools that provide similar features to Storybook with options for documentation and code examples. All these tools can be used without sharing your design system’s source code, and give you options as to what level of documentation you share.
As you consider varying degrees of access to your system, also consider some of the reasons teams make their systems public:
No authentication barriers to sharing
Anything behind authentication, like outside VPNs or firewalls, means one more barrier to access. I know this firsthand since we have a new, in-progress documentation site for Primer that requires staff login. People frequently think the style guide had been taken down or don’t even know it exists.
Authentication also makes it difficult to give external contractors access. It’s a small barrier, but it can have a negative impact and mean people who could be using your design system documentation can’t or won’t because it’s too much hassle.
Helps with recruiting through previewing design maturity
Design systems are a popular topic in the design and front-end community right now and might be part of a prospect’s decision to choose one company over another.
Design systems can be a sign of maturity for a team, and also provide insight into what it might be like to work at that company. Especially if you’re trying to recruit directly for your design systems team, making the documentation public is an obvious way to attract people and set expectations.
Opens you up for input from the community
Making your documentation and/or your source-code public opens you up to external contributions, whether via simple feedback comments or direct contributions to code. This risks overhead, particularly if your system becomes popular, but the benefit is that you get feedback and insights from a wider range of people.
Primer is open-sourced on GitHub. We’ve been increasingly working in the open and sharing issues and pull requests so people can see how we work. We’ve noticed a gradual increase in contributions from the community and internal GitHub contributors. People generally feel proud to contribute to an open-source project that can benefit anyone.
There’s a lot that goes into the rollout of your design system, and much of it will extend naturally from how you decide to build your system, who you’re working with, and the best way to spread adoption inside your company.
Creating a perfect rollout strategy is less important than ensuring you’re involving the right people, being clear about your end goals and how your strategy supports those, and documenting your plan methodically through each step.
Design systems are always evolving, and the way you share and encourage adoption of new iterations will evolve along the way as well. An intentional, thoughtful strategy with room to scale will go a long way to making sure adoption is treated as a crucial part of the building process.