30
September 10 / 44 min

Diego Rodriguez: Building design culture into big business at Intuit

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Featuring
Diego Rodriguez

Diego Rodriguez

Executive Vice President, Chief Product and Design Officer, Intuit
About The Episode

Diego Rodriguez has had a remarkable career at the intersection of design, business, and education. He has served as Global Managing Director of design firm IDEO, founding faculty member of Stanford’s d.school, and is currently Executive Vice President, Chief Product and Design Officer at Intuit. In this episode, we discuss how design can  influence broader business goals. Diego shares Intuit’s unique approach to product design, and the need to build a certain level of trust and empathy with customers when designing financial products.

Takeaways:

  • How to build design into the culture of an organization
  • How Intuit acts on its mission to Design For Delight
  • How design thinking brings a diversity of perspectives to the design process 

Bio

Diego Rodriguez is Executive Vice President, Chief Product and Design Officer at Intuit. He guides the design and delivery of Intuit’s ecosystem experiences and works with its product management and design communities to forge best practices and deliver seamless, end-to-end customer journeys.

Before Intuit, Diego was a Partner at IDEO. As Global Managing Director, he led the creation of IDEO’s growth ventures, including IDEO U, CoLab, and Creative Difference. Prior to this, Diego was the Managing Director of IDEO Bay Area and also founded and scaled a new IDEO discipline called Business Design, which has since become a core part of the firm’s offering. 

A founding faculty member of the Hasso Plattner Institute of Design at Stanford (aka “the d.school”), Diego is committed to educating future innovators. He is currently a Professor of the Practice at Boise State University and a member of the Harvard University Board of Overseers. He was previously a Visiting Scientist at the MIT Media Lab and an Entrepreneur-in-Residence at Harvard Business School.

Meet Your Hosts

Aarron Walter
VP of Design Education

As the VP of Design Education at InVision, Aarron Walter draws upon 15 years of experience running product teams and teaching design to help companies enact design best practices. Aarron founded the UX practice at MailChimp and helped grow the product from a few thousand users to more than 10 million.

He is the author of the best selling book Designing for Emotion from A Book Apart. You’ll find Aarron on Twitter and Medium sharing thoughts on design. Learn more at http://aarronwalter.com.

Eli Woolery
Director of Design Education

Eli is the Director of Design Education at InVision. His design career spans both physical and digital products, and he has worked with companies ranging from startups (his own and others) to Fortune 500 companies.

In addition to his background in product and industrial design, he has been a professional photographer and filmmaker. He teaches the senior capstone class Implementation to undergraduate Product Designers at Stanford University. You can find Eli on Twitter and Medium.

Podcast
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Uncover insights from the world’s top design leaders

In Season 3 of the Design Better Podcast, we’re exploring the connected workflow: how designers work more effectively and efficiently with their engineering and product counterparts. We’ll talk about how  building key partnerships throughout an organization can help you ship better products, faster, with companies like Google, Airbnb, Atlassian and the Wall Street Journal.


Season 1, Episode 1
Season 1, Episode 1