SVP Chief Customer Experience Officer, Everbridge
About The Episode
note: since our interview with John Maeda, he has gone on to take a role as SVP Chief Customer Experience Officer at Everbridge
Over the arc of his career, John Maeda has been many things: a professor at MIT, president at the Rhode Island School of Design, a Design Partner at Kleiner Perkins, head of Computational Design and Inclusion at Automattic, Chief Experience Officer at Publicis Sapient, and most recently SVP Chief Customer Experience Officer at Everbridge.
In our interview with John, we learn how curiosity and humility has driven his wide-ranging and accomplished career. We also dive deep into his recent CX Report, which was formerly called the Design in Tech Report (we ask him about the name change). We discuss why algorithms have the potential to narrow our point of view, and why digital transformation is so hard for companies that are lower on what he refers to as the “Kardashev Scale.”
- Why “shipping your org chart” may not be a bad thing.
- What “L.E.A.D.” products are (Light, Ethical, Accessible, “Dataful”).
- How design becomes more important as the frequency of interactions with digital products increase
John Maeda is an American technologist, designer, engineer, artist, investor, author, and teacher. He is Chief Experience Officer at Publicis Sapient, the technology consulting and delivery arm of communications and marketing conglomerate Publicis. Maeda serves on the Board of Sonos and the Cooper Hewitt Smithsonian Design Museum.
He has held positions with Automattic, the parent company of WordPress.com; the venture capital firm Kleiner Perkins; served as president of the Rhode Island School of Design; and began his early career at the MIT Media Lab at the intersection of computer science and visual art. Named as one of the “75 Most Influential People of the 21st Century” by Esquire, Maeda draws on his diverse background as an MIT-trained engineer, award-winning designer, and MBA-community translator to bring people and ideas together at scale.
He is the author of several celebrated books, including The Laws of Simplicity and Redesigning Leadership. He has appeared as a speaker all over the world, from Davos to Beijing to São Paulo to New York, and his talks for TED have received millions of views.
Uncover insights from the world’s top designers and creatives
With all of the immense challenges facing the world right now, in Season 5 of the Design Better Podcast we wanted to bring on guests who can share their wisdom—not only about how to build better products—but also how to navigate challenges in your career, and discover opportunities in the face of adversity.